The purpose of this agreement is to provide for the conditions of distance selling and delivery of the products (hereinafter "the Products") offered for sale on the website accessible under the address https://www.winenokaori.com (hereinafter “the Site”), by the company Bellevue France (hereinafter the “Seller”), a limited liability company (SAS) with a capital of 1,000 Euros, registered with the RCS of Chalon-sur-Saône under number ° of intra-community VAT FR47912602331, whose registered office is located at 3 Rue Bellevue - 71150 Cheilly les Maranges, represented by its responsible, Ms. Kaori ISHIGURO The offers of the Site are reserved for private customers, legal persons and professional resellers. 01/01/2022
Legal and pre-contractual information
The sale of alcohol to minors under the age of eighteen (18) is prohibited in France, and the Seller reserves the right to refuse an order placed by a Customer who does not justify his majority.
It is also recalled that alcohol abuse is dangerous for health and that any product containing it must be consumed in moderation.
The term "Business Day(s)" means for the purposes of these Conditions all days of the week with the exception of Saturdays, Sundays and public holidays.
All the data appearing on the Site (logos, images, texts and descriptions, drawings, visuals, skins, etc.) are the exclusive property of the Seller. Any use, partial or total reproduction not previously authorized, is prohibited. Failure to comply with this prohibition constitutes an infringement which may engage the civil and criminal liability of the counterfeiter.
The costs related to the Customer's IT equipment (computer, smartphone, tablet, etc.) and to the Customer's connection to the Internet remain at his expense.
Article 1: Application of the General Conditions of Sale
These General Terms and Conditions of Sale (hereinafter C.G.S.) apply to all sales of products by Bellevue France on its online store: https://www.winenokaori.com (hereinafter the Site), exclusively reserved for natural persons who are of age or have the minimum legal age for the purchase and/or consumption of alcohol in their country of residence and for legal persons. In order to be aware of them with each order placed, the GCS are available to the customer from the home page of the Site, section "General Conditions of Sale", and will be attached to the order confirmation email sent to customer after finalizing his order. The fact of placing an order implies the prior and unreserved acceptance by the Customer of these C.G.S., to the exclusion of any other document such as a prospectus or catalog issued by the Seller, the value of which is only indicative or any other condition of purchase submitted by the Customer except with the written, express and prior agreement of the Seller.
Any possible modification of the C.G.S. will only apply to sales concluded after the said modification, the dates appearing on this page and on the acknowledgment of receipt of the order sent to the Customer being authentic.
The Seller reserves the right, for any new customer, to ask him for proof of identity and address, before the final validation of his first order.
Article 2: Prices
The Seller's selling prices are those indicated on the online store's website when ordering. The products and their prices are regularly updated and the Seller reserves the right to modify its prices at any time.
In the absence of specific indication, the prices are indicated in Euros, including VAT (at the French VAT rate in force on the date of the order), excluding shipping costs. They do not include shipping costs (costs of order preparation, packaging, transport and insurance), as well as bank charges invoiced to the Customer by his bank in the event of payment by bank transfer, which are at the exclusive responsibility of the Customer.
Shipping costs are according to the quantities and the total amount of the order, as well as the country of delivery and the delivery options selected by the Customer.
When the country of delivery of the Products is a member country of the European Union, the prices of the products selected by the Customer will appear in the order summary, all French taxes included. The shipping costs appear separately, and depending on the customer's choice when ordering, they may or may not include loss / breakage / theft insurance.
In cases where the delivery address of the Products is located in a country outside the territory of the European Union, the prices of
Products selected by the Customer will appear taxes separately or tax-free in the order summary. The packaging, transport and other order processing costs will appear excluding taxes separately. In this case, loss / breakage / theft insurance is compulsorily included, covering the value of the goods purchased.
By validating these General Conditions of Sale, the Customer having entered a delivery address for the Products in a country located in a country outside the territory of the European Union acknowledges and accepts that customs duties, local taxes and excise duties any are not included in the prices displayed on the Site, nor in the Product description, nor in the order summary. Under these conditions, it is exclusively up to the Customer to contact the competent authorities to find out the amount and terms of payment of any customs duties, local taxes and excise duties that will be invoiced to him for the importation of the Products.
The shipping costs relating to the delivery methods can be consulted on the Site under the heading “Shipping costs”.
Some seasonal offers include shipping and insurance costs: In this case, these elements are indicated in advance in the product description.
Article 3: Content of the order
The order must strictly comply with the offer as issued by mail or on the Site and in particular with the formats, quantities offered within the limits of available stocks and deadlines.
The photographs and graphics reproduced and illustrating the Products are intended to give a representation of the Products as close as possible to reality, without the Seller being able to exclude minor differences between these visuals and the Products delivered, or any change in the graphic charter. likely to be added to the labels, which are however not likely to affect the essential characteristics of the Products.
The Seller strives to provide Customers with the most reliable and qualitative information concerning the Products for sale on the Site, but does not however guarantee the completeness of this information.
The Customer is invited to read the information reproduced on the labeling upon receipt of the Products, it being recalled that he is solely responsible for the choice of the Products and their use, including the conditions of their storage and consumption.
In the event of temporary or permanent, total or partial unavailability of the Product(s) ordered, the Customer will be informed as soon as possible by e-mail of the possibility of requesting the total or partial cancellation of his order.
Article 4: Steps of the order
1. The Customer places an order on the website: https://www.winenokaori.com
The order is subject to the Customer's acceptance of these T&Cs, the price and the essential characteristics of the wines and accessories chosen, available on the Site.
2. The order is made by the button "Add to basket" of the desired products,
3. After having selected his products, the Customer can go to the summary page of his order by clicking on "see the basket".
4. On this summary page, the Customer is reminded of the products selected, their unit price including tax, and the total amount including tax to be paid, excluding shipping costs.
In the event that the customer has a promotion code, he is invited to benefit from it at this stage, by entering it in the appropriate box, and clicking on “Apply the promo code”
At this stage, the Customer also has the option of modifying or canceling his order.
The Customer can then choose to confirm his order by clicking on "Finalize the order".
5. The Customer is then offered to connect to his customer account using his email address and password, or to create his customer account. The Customer communicates the requested information, necessary for the completion of the sale, in the “Billing details” areas.
It is possible to specify a delivery address different from the billing address by clicking on the check mark provided for this purpose, and completing the form specific to this case. Shipping costs and VAT will then be determined by the delivery address.
5. The Customer definitively accepts the order by validating the general conditions of sale, choosing his method of payment and then clicking on the payment button (different depending on the method of payment chosen).
Payments by Carte Bleue are secured via the Monético platform of the seller's bank QONTO.
The costs specific to online purchases charged by the buyer's bank or any other intermediary remain the sole responsibility of the buyer.
Acceptance by the buyer is then final, subject only to the possible exercise of his right of withdrawal described below in Article 11 – Faculty of withdrawal.
8. the Seller confirms the order to the Customer by e-mail summarizing it with the GTC. The procedures for exercising the right of withdrawal as defined in Article 11 of these G.S.C. are available on the Site as well as the address of the Seller's establishment to which the Customer can submit complaints and information relating to after-sales service.
9. Orders only become final upon receipt of full payment of the price of the products and shipping costs by the customer.
10. An invoice may be sent to the customer on simple request by email to email@example.com, indicating the order reference number.
Article 5. Responsibility of the customer with regard to the creation and use of his customer account.
The Customer is identified by means of his e-mail address and his personal password.
The Customer undertakes to provide accurate and sincere information on his situation, as well as to proceed before each new order to a regular verification of the data concerning him, and to proceed online on his Customer Account, if necessary, to the necessary modifications. The Seller particularly draws the Customer's attention to the need for the latter to provide him with a valid e-mail address and telephone number.
The Customer must have the legal capacity to be able to place an order on the Site and in the case of an order placed in the name of a legal person, the powers necessary to be able to place this order and bind said legal person hereunder.
The Seller cannot under any circumstances be required to verify the legal capacity of the Customer, or the necessary powers of the person placing the order when the Customer is a legal person.
Also, if a Customer does not have the legal capacity and nevertheless orders Products on the Site, his legal representatives must assume full responsibility for the said order and in particular pay the price thereof.
It will be the same, in the context of orders placed on behalf of a legal person Customer when the person concerned does not have the necessary powers to bind said legal person, namely that the Customer will assume full responsibility for said order and will in particular be required to pay the price thereof.
The Seller reserves the discretion to refuse, or to invalidate a posteriori the registration and the order of a Customer whose information proves to be inaccurate, in particular concerning his age.
The creation of a Customer Account necessarily implies the choice by the Customer of a password, allowing him to access his Customer Account and to place orders on the Site.
This password can be modified online from his Customer Account. This password is personal, confidential and non-transferable, and the Customer therefore undertakes not to communicate it to third parties.
Any access to the Client's Client Account, by means of his password, is deemed to have been made by the Client.
The Seller cannot, in any event, be held responsible for fraudulent or abnormal use of the Customer's password and/or Customer Account, the Seller reserving the right to temporarily suspend access to the Customer Account in in the event that such uses are observed.
The Seller also reserves the use of the Customer's password, exclusively for the technical maintenance of the Site.
Article 6: Methods of payment
All payments are denominated in Euros. Authorized payment methods include credit card (Visa、Mastercard、American Express、JCB、Diners、Discover) by indicating in the area provided for this purpose (secure entry by SSL encryption) the card number, without spaces between the numbers, as well as its expiry date and the three-digit security number on the back of the card.
The information is encrypted and undecodable. The Seller has no access to it, only the acknowledgment of the proper execution of the payment reaching him.
Payment via Paypal is also possible.
Whatever the mode of payment chosen, the Seller reserves the right not to confirm, suspend or even cancel any execution of an order, whatever its level of execution, for any reason whatsoever, holding in particular
nt either to the age of the Customer, or to a problem of availability of the Product, or to a non-payment or to a partial payment of any sum which would be due by the Customer or to a dispute relating to the payment of a previous order, or fraud or attempted fraud in connection with the use of the Site.
After having validated his order on the Site, the Customer will receive by e-mail an acknowledgment of receipt from the Seller containing the elements thereof (hereinafter the "Order confirmation e-mail"), provided that the e-mail address indicated at the time of creation of the Customer Account is valid and contains no errors.
It will contain all the constituent elements of the contract between the Customer and the Seller (Products ordered, prices, prices, place of delivery, shipping costs, etc.), as well as a copy of the version of these General Conditions of Sale, as validated by the Customer at the time of validation of his order.
The Customer guarantees to the Seller that he has the necessary authorizations to make a payment by bank card, the Seller reserving the right to request a photocopy of the Customer's identity card and/or bank card (front only) for any payment by credit card.
As part of the fight against Internet fraud, information relating to the Customer's order may be transmitted to any third party authorized by law or designated by the Seller for the sole purpose of verifying the Customer's identification, the validity of the order, the method of payment used and the delivery envisaged.
Any delay or payment incident may result in the application by the Seller of the following increases, from the dispatch to the Customer of a letter of formal notice by registered letter with acknowledgment of receipt:
a) €40 lump sum, for administrative and accounting costs,
b) 1% per month, for default interest, from the due date,
c) for damages: 5% of all sums due per month from the 3rd month of late payment.
i) all charges resulting from non-payment, such as bank rejection charges.
ii) all the costs made necessary to proceed with the recovery of the sums due, including in particular the fees of lawyers and the costs of bailiffs possibly incurred.
Article 7: Transfer of ownership
The transfer of ownership of the products to the customer only takes place after full payment of the price of the order, upon receipt of the price of the order by the Seller.
Article 8: Availability of goods
Offers are always made subject to the quantities available. If it turns out that a product is no longer available, the Seller offers the customer an alternative product of a value at least equal to the unavailable product. Without the customer's agreement, the order is completely cancelled. In the event of subsequent cancellation of the order, the price including tax and the shipping costs including tax will be fully refunded to the Customer within fourteen (14) days of the order.
Article 9: Collection at the Point of Sale or Delivery
1. COLLECTION AT THE POINT OF SALE
To be collected within 7 working days following the order date chosen in the sales cellar. Period beyond which the Customer must resume a collection appointment with the cellar staff.
If the buyer has chosen to collect the goods from the Seller's point of sale, they will only be delivered to the person placing the order, upon presentation of a valid identity document. If the author of the order cannot go to the points of sale, he can ask a third party to come in his place. This person must be provided with his own valid identity document, a power of attorney drawn up and signed by the author of the order, and to which will be attached a copy of the valid identity document of the originator of the order.
2. DELIVERY TO THE ADDRESS COMMUNICATED BY THE CUSTOMER
It is specified that the Seller authorizes the delivery of its products from one bottle. The shipping costs applied to orders less than or equal to 6 bottles remain the same, whether it is composed of the same reference or several distinct references.
In the event of an order with delivery request, this specifies the place of delivery and information concerning specificities relating to this order. Any modification of the place of delivery must be indicated by the Customer to the Seller by telephone, the number of which is specified on the Site and in any event 48 hours before the order is taken over by the carrier. The presentation of the goods at the place and on the date indicated by the Customer releases the Seller from its obligation to deliver.
The Products are delivered to the delivery address indicated by the Customer during the ordering process, and also appearing in the E-mail from
e order confirmation; In the event of an error in the wording of the Customer's contact details (in particular surname, first name, number and street name, postal code, telephone number or e-mail address, etc.), the Seller cannot be held responsible for the impossibility or delay in delivery.
The Seller cannot be held responsible for the impossibility or delay of delivery in cases where the Customer does not receive information by e-mail or SMS concerning the routing and delivery date of the Products, in particular because of the various technical problems likely to hinder the proper circulation of this information and over which the Seller has no control.
Regardless of the delivery method selected by the Customer, the package is delivered to the Customer or the recipient.
In the event of the absence of the Customer or the recipient, the Customer or the recipient of the order receives a delivery notice by e-mail or by SMS, or even in his mailbox, allowing him to collect the package at the place will be indicated by the carrier, or to arrange an appointment with the carrier for a new delivery.
In the event that the Customer or the recipient are absent at the time of delivery, and where they do not collect the Product(s) within the time limit, or do not agree with the carrier on an appointment for a new delivery , these will be returned to the Seller who will refund the price to the Customer, after deducting postage, including return, and packaging, under the conditions referred to in article 9, except where the Customer wishes that his order is sent to him again, at his expense.
3. DELIVERY TIMES
The indicative standard delivery time is fourteen (14) working days following the day of processing of the validated order (the processing of the order is carried out within 60 hours of the latter's validation), Monday to Friday, between 9 a.m. and 6 p.m., French time except in exceptional circumstances (uncertainties or force majeure mentioned in article 15). For deliveries on Saturday, the Seller must be consulted beforehand by telephone. In periods of high heat or temperatures below 0°C, the seller reserves the right to postpone the shipment in order to preserve the qualities of the product. The buyer is then notified by all possible means (email, SMS, telephone call). The customer can then proceed with the delivery despite everything: he then loses the benefit of insurance linked to climatic conditions.
4. DELIVERY TERMS
The modes of transport vary according to the place of delivery, the quantities of Products ordered and the choices made by the Customer on his Order Form.
The details of the Seller's offer in terms of shipping methods and costs and delivery times are included in the "Shipping Costs" section.
For shipments to mainland France, Corsica & Monaco included, transport rates always include insurance of the package against loss or damage caused to the Product(s) transported, excluding damage immaterial, damage resulting from a delay and indirect damage (deprivation of enjoyment, etc.).
THUS THE ORDER TRAVELS AT THE RISKS AND PERILS OF THE SELLER.
The risks attached to the Order are transferred from the Seller to the Customer at the time of delivery to the Place of Delivery. It is therefore up to the Customer to check AT THE TIME OF RECEIPT of the Order that it is complete and undamaged and to IMMEDIATELY inform the Seller of any damage or missing items, so that the latter can exercise any necessary recourse against the carrier in legal deadlines.
On delivery, the Customer is required to check the condition of the packaging as well as the contents of the package(s) on delivery. In the event of missing item(s) or transport damage (damaged box or with visible traces of opening, traces of liquid or wine stains, smell of alcohol indicating breakage, etc.) the Customer must refuse the Order or the damaged part of the Order, and indicate by an explicit and complete reservation on the delivery note the missing items and/or damage observed.
When the Customer signs the delivery note without reservation, the package is deemed to be delivered in conformity. The annotation by the Customer on the delivery note "subject to unpacking" is without legal value.
In the event of an error in the Order, the Customer must refuse receipt of the part of the Order that does not correspond, and indicate by an explicit and complete reservation on the transport documents the error found. At the Customer's choice, the undelivered part of his order will be refunded or delivered at the Seller's expense, risk and peril, subject to the reality of the error motivating the refusal. The reservations made on the transport documents must be confirmed with the Seller within forty-eight hours (48 hours), so that the latter can, if necessary
exercise its recourse against the carrier.
ALWAYS CHECK YOUR ORDER UPON RECEIPT IN THE PRESENCE OF THE CARRIER
In the absence of complete and explicit reservations, the Customer is liable to lose his right to claim and compensation with regard to the Seller and the carrier, or to cause the Seller to lose his right to claim with regard to the carrier.
Article 10: Shipping costs
Shipping and packing costs for mainland France and member countries of the European Union, outside European Union are added.
Article 11: Faculty of withdrawal
A right of withdrawal is offered to the Customer under Article L.221-18 of the Consumer Code.
The Customer, a non-professional natural person, has the right to withdraw from his Order, without having to justify himself.
The right of withdrawal must be exercised:
– by written notification, received by email when the Seller confirms the Order, explicitly indicating in the subject "Exercise right of withdrawal", and by providing their surname, first name, postal address and/or e-mail address, as well as the number of the Order concerned and the reference of the products concerned,
– And the form must be sent within fourteen (14) calendar days from receipt of the Products ordered (in the event of partial delivery on the same purchase order, fourteen (14) calendar days after receipt of the last Products orders) ;
at the following addresses:
– Mail: firstname.lastname@example.org(date of the mail being authentic)
– or by post to: A Bellevue France – Customer Service, 3 Rue Bellevue 71150 Cheilly les Maranges, France
(postmark as proof).
Returned products must be accompanied by the withdrawal form duly completed with references and quantities.
The Customer who uses this right of withdrawal will have the obligation to proceed, under his responsibility and at his expense, with the return of the goods ordered to the Seller's point of sale.
The Products must imperatively be returned in perfect merchantable condition (suitable for resale), unopened and undamaged, the boxes or cases not opened or unsealed, within fourteen (14) days following the communication of the decision to withdraw. Thus, any damaged product will not be taken back or refunded.
When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.
Otherwise, the Seller reserves the right to refuse the Customer the return of the Product and its reimbursement. In this case, it keeps the returned products available to the Customer for a period of three (3) months on its premises.
In the event that payment for the returned products has already been collected by the Seller, the latter undertakes to reimburse the Customer within fourteen (14) days of receipt of the returned products in perfect merchantable condition. The refund will be made using the same means of payment as that used by the Customer.
When the goods have been sold as part of a promotional lot, the entirety of the latter must be e returned to the Seller, due to the indivisibility of the order and the overall price invoiced.
Bidding is a legal and irrevocable act. Therefore, orders obtained at the auction as instructed by the buyer cannot be canceled or modified.
We also guarantee the authenticity of the wines obtained by the Voluntary Sales Operator (OVV) and their conformity with the written description of the wines. However, indications regarding wine and alcohol levels and the condition or absence of capsules and labels are provided as indications only. cannot guarantee the condition of the cork. Bottle and counter labels, collars and markings appearing on caps constitute the identification of the beverage and cannot be the responsibility of any vendor (OVV). We cannot guarantee the taste of the products obtained at the auction.
Article 12: Compliance – Quality of wines
The Seller is liable for defects in conformity of the goods sold under the conditions of Articles L 217-4 and following of the Consumer Code and for hidden defects of the goods under the conditions of Article 1641 and following of the Civil Code.
When acting under the Legal Guarantee of Conformity, the Customer:
– Benefits from a period of two years from the delivery of the property to act,
– Is exempted from providing proof of the existence of the lack of conformity of the good during the first 24 months following the delivery of the good,
– Can choose between reimbursement or replacement of the good with an identical or equivalent good depending on availability (same PDO/PGI but different vintage, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code ) – subject to acknowledgment of non-compliance by the Seller.
When acting under the Legal Guarantee against hidden defects, the Customer:
– Benefits from a period of two years from the discovery of the defect to act,
– Can choose between reimbursement or replacement of the good with an identical or equivalent good depending on availability (same PDO/PGI but different vintage), or a reduction in the sale price – subject to having effectively demonstrated the existence of the alleged latent defect.
It is recalled that the Products are living products, which require appropriate storage conditions in order to preserve their organoleptic qualities. They must therefore be stored away from direct light, frost and heat – in a room at an ambient temperature between 5 and 15°C for wines and between 5 and 25°C for spirits.
Consequently, in the event that the non-compliance results from the sole non-compliance by the Customer with the storage conditions mentioned above, the latter cannot act under the guarantee against the Seller.
Article 13 – Personal data
As part of placing an Order, and to enable the Seller to respond to Customer requests, the Seller needs a certain amount of information, including personal data such as surname and first name, contact details telephone numbers and e-mail address of the Customer.
As Responsible for Processing Personal Data collected when placing an Order, the Seller makes every effort to protect it. These are stored on servers located exclusively in the European Union and are not transferred outside the European Union. The Seller will not transmit any offer or commercial communication (Newsletter type) without having obtained the express agreement of the Customer by means of a box checked by him or a request by email.
The treatment schedule is established as follows:
At the time of placing the Customer's order, his Personal Data as he has completed them on the Order Form (surname, first name, product or service, delivery address, billing address, etc.) is recorded for use in as part of the execution of his order and the management of his customer account. They may also, with the express agreement of the Customer, be used for sending offers and commercial prospecting. This Personal Data remains accessible by the Customer (modification) and by the Seller (view as part of the processing), in particular from his Member account, in order to allow the Customer and the Seller to have a complete history of Orders. The Seller may delete them at any time at the Customer's request.
Following collection, the Personal Data is kept for a period of five (5) years from the Customer's last Order.
At the end of this period, the Customer will be considered as an “Inactive Customer”, and his Personal Data will be deleted. For any new Order, the Seller must therefore request this information again.
However, at the end of this period of five (5) years, or if necessary from the Customer's request for deletion, his Personal Data may be subject to archiving in order to satisfy
the Seller's legal, accounting and tax obligations (such as the obligation to retain invoices for a period of ten (10) years, laid down by article L.123-22 of the French Commercial Code).
The Seller undertakes to take all necessary precautions to preserve the security and strict confidentiality of the personal information transmitted by its Customers, and in particular to prevent unauthorized third parties from having access to it. This data will not be sold or transmitted to third parties without the prior consent of the Customer, with the exception of the Seller's partner carriers for the proper execution of the Delivery of Orders.
When the Customer chooses to pay for the Order by Bank Card, he
communicates to the Seller his bank card number, the expiration date and the cryptogram on the back of it. This data is immediately transferred to its bank, and the Seller has no knowledge of this information. This is the reason why this information will be requested from the Customer each time a new order is paid by Credit Card.
In the context of the processing of the Customer's Personal Data, the Seller undertakes to comply with the French and European legislation in force applicable to the processing of personal data, and in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, applicable since May 25, 2018. Under the Regulations, the Customer has a right of access, rectification, limitation and opposition to the processing, portability and erasure of data of a personal nature concerning him. These rights may be exercised with the Seller by written request accompanied by proof of identity and sent to the following address:
By post: At Auxey Selection 3 Rue Bellevue 71150 Cheilly les Maranges, France
By e-mail: email@example.com
The Customer is entitled to withdraw his consent at any time with regard to the processing of his personal data. This right may be exercised by mail addressed to the Seller, at the coordinates indicated above.
Article 14: Hazards and Force Majeure
None of the parties will be held responsible for the non-performance of any of its obligations in the event of the occurrence of a hazard or a case of force majeure as this term is defined by article 1218 of the Civil Code. and by case law.
In order to be able to avail itself of force majeure or a hazard, the Party invoking it must notify the other Party as soon as possible and at the latest within three (3) working days from its occurrence, by telephone, e-mail or fax.
Article 15: Amicable resolution of disputes and Mediation
The Seller's customer service is at the disposal of the Customer to amicably resolve any problem resulting from an order and its execution.
In the event of difficulties in the application of these GCS, the Customer will first and in priority contact the Seller's customer service to whom he will send a written complaint to the following address:
By post: A Bellevue France 3 Rue Bellevue 71150 Cheilly les Maranges, France By e-mail: firstname.lastname@example.org
In accordance with the provisions of articles L611-1 and R612-1 and following of the Consumer Code concerning the amicable settlement of disputes:
When the consumer has sent a written complaint to the professional and has not obtained satisfaction or a response within two months, he can submit his complaint free of charge to the consumer mediator.
The mediator must be contacted within a maximum period of one year from the initial complaint.
The MCP MEDIATION mediator can be contacted directly online at the following address: www.mcpmediation.org
or by mail: CONSUMER & HERITAGE MEDIATION – 12 Square Desnouettes – 75015 PARIS
The Customer may also go to the European online dispute resolution platform at: https://webgate.ec.europa.eu/odr.
In the absence of an amicable agreement, the Customer will have the possibility of seizing the competent court as specified below.
Article 16: Applicable law and attribution of jurisdiction
These T&Cs are subject to French law.
If it is impossible to reach an agreement, all conflicts arising from the execution of an order or the interpretation of these conditions, and more generally of agreements of any kind concluded between the parties, will be attributed:
– for a consumer, to the court of the place of his domicile on the day of the complaint or at the time of the conclusion of the contract or to the court of the place of occurrence of the harmful event;
– for a non-consumer, at the court of Chalon sur Sâone